Refund policy

Last updated: 3 August 2026

We want you to love your Now I Know Her pieces. If something isn’t right, here’s how returns work:

You have 14 days from the day you receive your order to let us know you’d like to return it, and a further 14 days to send it back to us. To start a return, log into your account and request a return, or email support@nowiknowher.co.uk if you need help.

Items must be:

• Unworn and unwashed

• In original condition with tags attached

• In original packaging where possible

We’ll send you a prepaid return label - the cost of return postage (£4.99) will be deducted from your refund.

Refunds

Once we’ve received and checked your return, we’ll process your refund to your original payment method within 14 days, minus the £4.99 return postage cost noted above. We’ll email you to confirm once it’s done.

We don’t currently offer direct exchanges - please return your item for a refund and place a new order for a different size or piece.

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos, at support@nowiknowher.co.uk. We’ll offer a full refund or replacement, and you won’t be charged for return postage. This is separate from your change-of-mind rights and is covered under the Consumer Rights Act 2015.

Items purchased at a discounted or sale price are final sale and cannot be returned or refunded, unless faulty.